Swiss Tropicals

Terms and Conditions

last updated August 29, 2010 21:45 ET

Ordering
Your order may be delivered to shows, auctions, and conventions that I attend. Contact me for details. Furthermore, all orders are shipped by FedEx Express or Ground (live fish Mon-Thu only, dry goods Mon-Fri) or picked up upon mutual agreement. Buyers in Ohio pay applicable sales tax.

Shipping
I ship my fish in molded styrofoam boxes with outer cardboard by FedEx Express only. My ZIP code is Columbus, OH 43235. There are no box or handling fees, just a flat shipping fee. You may order as many fish as you would like, the shipping cost remains the same! I ship FedEx Express with live arrival guarantee for only $35.00 that includes all packing, handling, and shipping fees; that is a great deal. However, I cannot guarantee the exact arrival time. Once the package is out of my hands, I have no influence over its progress. Alternatively, I can ship to your nearest FedEx office for you to pick it up; that way you will not have to wait for it at home or it will not sit outside in the heat or cold! I cannot and will not ship USPS Priority. First, my postal office refuses to take priority fish shipments and they know me. Second, if something goes wrong there is always an argument, remember, we keep fish for fun! Third and foremost, I don't want to risk the lives of the fish.

SwissTropicals Live Arrival Guarantee (I cannot guarantee the arrival time)
I offer live arrival for my animals since I am convinced that my juveniles are among the best you can purchase. In a case of a DOA, please notify me immediately. If you are not at home on the first delivery attempt the guarantee is void. Depending on availability, I will replace the animals or refund the purchase price. I will ship replacement animals at my expense because my guarantee is watertight. None of this "I ship you more if you pay shipping" nonsense! However, there is no more guarantee on the replacement animals. At my discretion, I reserve the right to delay shipping when the temperature is below 50 °F (10 °C) or above 86 °F (30 °C). In any case, I will work with the recipient to ship at a mutually agreeable time to ensure that the fish arrive safely but I cannot guarantee that they arrive at a specific time.

Payment
Prepayment required by cash, check or money order (payable to "Stephan Tanner"), or credit card via Paypal to Email.

Cheers Stephan

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Contact: email me.

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